KYC Policy of KingsCastle.Casino

Last updated: 10.05.2022

KYC is an acronym for "Know Your Customers". Deployed to verify the identity of users, KYC processes are an integral part of Anti-Money Laundering (AML) compliance and is a mandatory account verification process to help prevent financial crime from the outset.

Moreover, KYC procedures also help to weed out underage gamblers, users attempting to play with multiple accounts, and gambling addicts who have added themselves to self-exclusion lists. Not only does this protect casinos against being used for criminal purposes, but it also ensures online gambling establishments aren’t tricked into losing funds by inappropriate users.

In order to be able to withdraw any amount from players account, the user is obligated to perform a full KYC verification.

During this process, the user will have to input some basic details about themselves and then upload two of the following:

1). A proof of ID (front and back)

2). A selfie of themselves holding the ID document

3). A bank statement/Utility Bill

Once the Support team has received the uploaded documents, the user will get a “Temporarily Approved” Status and the KYC Team will have up to 3 business days review the documents and email the user about the outcome:

a). Approval

b). Rejection

c). More information needed

Guideline for the KYC Verification Process

1. Proof of ID

a. Signature Is there

b. Full Name matches client’s name

c. Document issued during the last 3 monts and does not expire in the next 3 months

d. Owner is over 18 years of age

2. Proof of Residence

a. Bank Statement or Utility Bill

b. Full Name matches client’s name and is same as in proof of ID.

c. Document issued during the last 3 monts

3. Selfie while holding proof of Identification

a. Holder is the same person as it appears the ID document

b. Proof of ID to be the the same as uploaded in Section 1

Notes on the KYC Verification Process

  1. When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system.

  2. Once all proper documents are in our possession then the account gets approved.

Other AML measures

1.If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount.

2.If a user has passed the KYC process successfully, then prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.

3.Under no circumstances may a user transfer funds directly to another user.

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